Thank you for shopping with us! If you need to return an item, we've made the process easy and convenient for you. Follow these simple steps to initiate a self-return:

Step 1: Log in to Your Account

(LOGIN WITH PASSWORD)
1. Visit branvee.com.
2. Click on the "Account" or "Sign In" link located at the top right corner of the page.
3. Enter your email address and password to log in to your account. If you don't have an account, you may need to create one using the same email address you used to place the order.

(LOGIN WITH EMAIL OTP)
1. Visit branvee.com
2. Click on the "Account" or "Sign In" link located at the top right corner of the page.
3. Enter your email address and click "Login."
4. You'll receive a One-Time Password (OTP) via email.
5. Enter the OTP you received within the specified time frame to authenticate your login.
6. Once authenticated, you'll be logged in to your account dashboard.

Step 2: Access Your Order History

1. Once logged in, navigate to your account dashboard.
2. Look for the "Order History" or "My Orders" section.
3. Find the order containing the item you wish to return and click on it to view order details.

Step 3: Initiate the Return Process

1. Within the order details page, locate the item you want to return.
2. Click on the "Return Item" or "Initiate Return" button next to the item.
3. Follow the prompts to select the reason for your return and any additional details required.

Step 4: Print the Return Label (If Applicable)

1. After initiating the return, you may be provided with a printable return label.
2. If a return label is provided, click on the link to download and print it.
3. Attach the return label securely to the package containing the item(s) you're returning.

Step 5: Package the Item(s) for Return

1. Carefully package the item(s) you're returning, including all original packaging and accessories.
2. Make sure the item(s) are securely packed to prevent damage during transit.

Step 6: Track Your Return (Optional)

1. If you received a tracking number for your return package, you can use it to track the return shipment.
2. Tracking your return will help you stay informed about its status and estimated delivery date.

Step 7: Await Confirmation and Refund

1. Once we receive the returned item(s), we'll inspect them to ensure they meet our return policy criteria.
2. Once approved, we'll initiate the refund process using the original payment method.
3. You'll receive an email notification confirming the refund amount and estimated time frame for the funds to reflect in your account.

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer support team at customer.care@branvee.com or +90 549 500 6300.