We'd love to hear from you. Here's how you can reach us...

Turkey Warehouse:

Yakuplu Mah. 59. Sk. AS-EL
İş Merkezi NO:82, 34524
Beylikdüzü/ Istanbul

Phone: +905495006300


Turkey WhatsApp: +905495006300

Client Support & Partnerships: support@branvee.com

partners@branvee.com

Please contact us by using just one
channel at a time, so we can provide you the best customer service possible.

It is not necessary to have an account. You can
put items in the shopping cart and place an order without having an account.
However, having an account has its benefits. Checking out will be quicker and
easier. Besides, you can also always request your order information. No account
yet? Register here.

We regularly have new arrivals, fun events, and special offers. Don't
want to miss anything? Follow @Branvee on social media and sign up for our
newsletter so you can be the first to know. You can find our social media
channels and the option to sign up at the bottom of the page.

All our products are collected
in Turkey and shipped from our main warehouse located in Istanbul, Turkey.
There are no reports indicating that textile and ready-wear products may
contain COVID-19 virus. Plus, we are sterilizing our warehouse daily with the
silver ion disinfection method. We've taken all the necessary precautions to
deliver your orders in accordance with hygiene rules. You can shop from
Branvee.com with peace of mind. Thank you for your sensitivity, we hope the
world overcomes this dire situation as soon as possible.

1. All products are 100% genuine products shipped
to you directly from the official supplier.

2. All products have their official description mentioned
by the official brand website.

The sizing chart
provided on our website is a general size chart that may give approximate
values and measurements; therefore, your product(s) sizing may not match the
measurements mentioned on the chart.

Every item has a
size chart attached to it that belongs to the website.

Please
pay attention as we have different sizing (US, UK&EUR).

You will find the
size type mentioned above the sizes.

You can easily
order by following the steps below:

1. Browse the collections and products which have
been carefully picked for you, including new arrivals from our homepage.

2. Choose the size
of the product you want to buy. Then click on the 'Add to Cart' button. (You
can use the 'Size Chart' field on the product detail page to check the
appropriate size.)

3. Once you've
added the products to your basket, go to the "My Basket" page.

4. If you have a
coupon/code you wish to use, click on the "discount code" button
under your order summary and select your coupon from the dropdown, or click on
the "Apply" button if you've typed in a code instead.

5. Click on the
“Secure Payment” button to continue.

6. Fill in the shipping address field accurately and in detail. Choose your
preferred payment method. Fill in the required information and click the
"Complete Order" button. That's all; your order has been received!
Enjoy :)













To track the
status of your order:

1. After logging
in, click on your username (My Account tab) in the upper right corner of the
homepage, then click on the "My Orders" button in the menu that
opens.

2. Once the new
page loads, click on the "View" button next to the order you want to
query the status of.

3. You can see the
status of your order in the details on the page that opens. To check the status
of your orders that have been dispatched, click on the "Cargo
Tracking" button in the order details.


4. Additionally, you
can contact the relevant shipping company with your "Tracking Code"
included in the e-mail and SMS notifications that will be sent to you when your
order gets dispatched, or you can follow the status of your package by visiting
the website.

Unfortunately, you
cannot adjust after placing an order. So, make sure you check all your details
carefully before confirming the order.

Your Basket is
where all the items you love are held ready for purchase. A subtotal is
available, as well as a total breakdown of cost. You can also apply the desired
promo coupon code there as well.

Items will remain in your basket if they are in stock.
If an item is out of stock, it will automatically be removed, you can add it
back once the item is back in stock or replace it with another item of your
choice.

Items will remain in your basket if they are in stock.
If an item is out of stock, it will automatically be removed, you can add it
back once the item is back in stock or replace it with another item of your
choice.

Items will remain in your basket if they
are in stock. If an item is out of stock, it will automatically be removed, you
can add it back once the item is back in stock or replace it with another item
of your choice.

Once you click on a product of your interest, sizes
available will be clickable for you to add to your basket. In the case the item
is out of stock, a "Notify When Available" pop-up prompt will appear.

You can contact us via our WhatsApp
support line or send an e-mail to support@branvee.com with your transaction
invoice showing that payment has been received from your account. Our team will
solve the problem as soon as possible and help you.

If you want to cancel your order you
should send an email to support@branvee.com, but keep in mind that there is a chance
that your order is already ready to ship. Our warehouse staff will do their
best to pick and ship your order as quickly as possible. If you are late you
will have to return the order after it is delivered to you.

In the special case that we have delivered the
wrong item or size than was intended please contact our Customer Support.
Please email support@ranvee.com with your order number and pictures of the wrong item so we can help
you as soon as possible.

You will receive the order confirmation
after the payment is approved. In most cases, this is within a few minutes of
you placing the order. Check your spam folder if you do not see the
confirmation email in your inbox. If you still can't find the confirmation
email, please contact support@ranvee.com.

If you have a Branvee account, you can always
view the status of your order. Without an account, this is not possible. When
your package is shipped you will receive an email from us with a Track &
Trace number. With this number, you can check the status of the shipment. No
account yet? Register here.

Unfortunately, we do not offer services for gift
packages.

On our website, you can pay with the
following payment options: American Express, MasterCard, PayPal, and Visa. You
can also pay Branvee gift cards .

We pride ourselves on providing highly secure and
safe shopping for our customers. All your Credit card details are encrypted
from your bank and the safe payment gateway, hence no information is shared or
saved by us.

Your Branvee gift card will be sent to you
by email. In this mail, you will find the unique gift card code. You will
receive the email within minutes of placing your order. On the checkout page,
you can enter the discount code. The discount will then be immediately deducted
from your total amount.

You will receive an email with a unique gift card code within minutes of placing your order. If you did not receive an email, please contact our Customer Support by sending an email to support@branvee.com.

You can enter multiple gift card codes in your shopping cart. After you enter the first gift card code, you can enter the following code immediately.

Our discount codes are not combinable unless otherwise stated. So, in most cases,
you can only add one discount code to your shopping cart.

If you have returned an
order that you paid for with a gift card you will receive a new code from us.
When registering your return, please mention that you paid with a gift card.
Our Customer Support will contact you.

Check that you have entered the correct code.
During discounts or special events, our discount codes always have an
expiration date, so also check to see if the code is still valid. If the code
is correct and still valid, please send an email to our Customer Support

Recommend Branvee to your friends and loved ones and you both get 10% OFF; While your friend gets 10% OFF on her first purchase, you'll get a 10% OFF coupon code!

If you have a Branvee account, you can register
for the program by clicking the 'Refer to a Friend' button under your name and
start here.


If you have registered for this program before,
you can see the sharing link that will be sent to your friend on the next page. If you have not registered yet, you can continue by saving your information


After logging in, you can share your special link with your friend.

You can share your link via social media,
messaging apps, or email.

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